Política de reembolso

Last updated: October 6, 2026

We want you to love your Pure Standard Wear basics. If something isn't right, we're here to help. This Refund & Return Policy applies to all orders placed at purestandardwear.store, which is operated by THG GLOBAL LLC.

30-Day Returns
You may request a return within 30 days of the delivery date. To be eligible, items must be:
- Unworn, unwashed and in the same condition you received them
- Free of odors, stains, pet hair or damage
- Returned with all original tags and packaging, if applicable

Items purchased as part of a bundle (for example, a 3-Pack or 5-Pack) may be returned individually. The refund for each item will be based on the discounted price you actually paid per item.

How to Start a Return
1. Email us at support@purestandardwear.store with your order number and the item(s) you'd like to return.
2. Our team will reply within 1–2 business days with return instructions and the return address.
3. Ship the item(s) back using a trackable shipping service.

Please do not send items back without contacting us first. Returns sent without authorization or to the wrong address cannot be processed.

Return Shipping Costs
Return shipping costs are the customer's responsibility, and original shipping charges are non-refundable, except when the item is defective, damaged or incorrect (see below). We recommend using a trackable service, as we cannot be responsible for returns lost in transit.

Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or is not what you ordered, please email us within 30 days of delivery with your order number and clear photos of the item and packaging. We will send a free replacement or issue a full refund, including original shipping. In most cases, you will not need to send the item back.

Exchanges
Need a different size or color? The fastest way to get the item you want is to return the original item for a refund and place a new order. You can also email us and we'll be happy to help.

Refunds
Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund to your account.

If you haven't received your refund 15 business days after approval, please check with your bank first, then contact us at support@purestandardwear.store.

Non-Returnable Items
- Items returned more than 30 days after delivery
- Items that have been worn, washed, altered or damaged after delivery
- Gift cards

Order Cancellations
Orders can be canceled within 12 hours of purchase, as long as they have not yet been processed for shipment. To cancel, email us as soon as possible with your order number. Once an order has shipped it can no longer be canceled, but it can still be returned under this policy.

International Returns
Customers outside the United States are responsible for return shipping costs and any customs fees on returned items. We do not refund import duties and taxes paid on the original order, but you may be able to reclaim them from your local customs authority.

Contact Us
Questions about a return? We're happy to help.
Email: support@purestandardwear.store
Pure Standard Wear, operated by THG GLOBAL LLC
412 W 7th St, STE 1130, Clovis, NM 88101, United States